Adobe error document could not be printed

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    • Printing error "this document can not be printed"
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    Printing error "this document can not be printed"

    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/td-p/13072781 Jul 15, 2022 Jul 15, 2022

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    I just got a new computer with Windows 11. I installed adobe DC and am suddently having trouble printing. It gives me an error 'this document cannot be printed' and then prints out a blank page.
    I am logged into my account. I have uninstalled and resinstalled 2x, plus a reboot.

    Please help! Thank you.

    General troubleshooting , Print and prepress Community guidelines

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    1 Correct answer

    Adobe Employee , Apr 12, 2023 Apr 12, 2023 Amal. • Adobe Employee , Apr 12, 2023 Apr 12, 2023

    Hope you are doing well.

    The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

    Let us know how it goes.

    15 Replies 15 Adobe Employee ,

    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13075548#M370906 Jul 17, 2022 Jul 17, 2022

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    Hope you are doing well and am sorry to hear that

    What is the version of the Acrobat DC you are using? To check the verison go to help > About Acrobat and make sure you have the recent version 22.1.20169 installed? Go to Help Check for Updates and reboot the computer once.

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    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13076719#M370979 Jul 18, 2022 Jul 18, 2022

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    I ran both applications but don't see where I am supposed to upload the
    logs.

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    Adobe Employee ,

    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13078219#M371157 Jul 19, 2022 Jul 19, 2022

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    Please confirm if you have the recent version 22.1.20169?

    Also, you may upload the logs to any cloud storage like dropbox, Google drive and generate the link and share the link with us.

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    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13079740#M371291 Jul 19, 2022 Jul 19, 2022

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    Hello,
    I don't know what version I have but I just downloaded it, so it's new.

    Here is the link to the logs.

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    Adobe Employee ,

    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13079897#M371306 Jul 19, 2022 Jul 19, 2022

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    Thanks for sharing the logs, I have passed it to our engineering team for review, will share the update as soon as i get any news from them.

    Thanks for your time and patience

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    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13082843#M371523 Jul 20, 2022 Jul 20, 2022

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    Is there any update? This is really causing me a lot of issues.

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    Adobe Employee ,

    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13084962#M371642 Jul 21, 2022 Jul 21, 2022

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    We haven't got any update yet, will keep you posted as soon as we get any news from them.

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    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13100412#M372637 Jul 28, 2022 Jul 28, 2022

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    Any progress with this?

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    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13101752#M372754 Jul 29, 2022 Jul 29, 2022

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    I have not heard anything and it's beyond frustrating. I pay for a monthly subscription and can not print the documents that I create.

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    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13112608#M373424 Aug 03, 2022 Aug 03, 2022

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    Hello. still can not print adobe documents from my computer. This seems like something Adobe should be able to resolve.
    Any progress?

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    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13124683#M374215 Aug 09, 2022 Aug 09, 2022

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    Here I am. Going on almost a month of not being able to print and ZERO help from adobe.

    Please give me some assistance here.

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    /t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-printed-quot/m-p/13161251#M376523 Aug 26, 2022 Aug 26, 2022

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    I really really try to be patient and understand. I still can not print. Twice I have been on with customer suppport and they took over my computer for a combined total of 3 hours. I was able to print exactly once and then he told me to restart my computer and AGAIN I get the same error.

    This is ridiculous and frustrating that no one can seem to figure out why I can't print. I have a very basic desktop computer.

    I don't have another 3 hours to waste with someone using my computer as I have too much work to do.

    PLEASE. there must be someone that can help without taking up half my day.